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Terms and Conditions

When the customer buys items from our online store, the customer agrees to these Terms and Conditions. Please read them carefully and print a copy for future reference.

Furnicare website www.furnicare.co.za is owned by Furnicare (Pty Ltd, a company registered in the Republic of South Africa under the company registration number 2016 / 450170 / 07.

Furnicare’s Terms and Conditions may change periodically without notice. It would be recommended that the customer check our Terms and Conditions once in a while as the continued use of our online store signifies the acceptance of any changed terms.

LAW AND ARBITRATION

This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Pretoria at a venue to be determined by us applying the Uniform Rules of the High Court of South Africa.

PRODUCTS AND PRICES

  1. All items and prices displayed on our online store may vary occasionally and are subject to availability. Final confirmation will be received after payment.
  2. Prices of products stated on our online store are displayed in South African Rands inclusive of Value Added Taxation (VAT) and are only valid and effective in South Africa.
  3. Furniture is made to order. Lead time may vary 3 (three) -5 (five) weeks. If any other items ordered by the customer are not immediately available or out of stock, we will contact the customer as soon as possible.
  4. Furnicare makes every effort to ensure that the information on our online store is correct. However, we cannot be held responsible for any errors or misstatements emanating on our online store.
  5. Furnicare is not responsible for any incorrect orders placed. Details of the order should be checked and confirmed by the customer.
  6. For items ordered that are not in stock at the time of order placement, the normal lead time is 6 (six) to 8 (eight) weeks. Furnicare will have the right to extend lead times but will contact customers if such an event occurs.
  7. Furnicare reserves the right to cancel online orders if online items cannot be supplied. This will due to circumstances beyond our control.
  8. We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
  9. Natural wood furniture may have cracks, colour differences and natural marks.
  10. Shade and colour variations may occur due to the nature of our products.
  11. Dye lots may vary on leather and fabric products.
  12. Our furniture is treated or painted with different finishing products – this cannot be guaranteed as we don’t have any control over the usage, cleaning and maintenance of the product once sold.
  13. The advice on how to maintain your product, is only guidelines, and Furnicare cannot be held responsible for any colour differences or blotching.
  14. Direct and indirect sunlight may damage or fade wood, leather, and fabric.
  15. External factors may cause solid wood to crack and warp, and cannot be guaranteed.

PAYMENT AND ORDERS

  1. Full payment is required to be reflected in our bank account before products can be delivered or collected.
  2. All orders have to be paid in full within 3 (three) months of paying the deposit.
  3. For custom orders, we make custom items, especially for the customer. The custom order becomes binding as soon as the customer’s deposit is received and the production of custom orders to the customer’s specifications starts immediately. Therefore, custom orders cannot be changed, canceled, returned, or refunded and the customer should be sure that all specifications are correct before placing the order.
  1. Online Credit Card payments are optional or

EFT Banking details:

Furnicare
FNB – Business Cheque Account
Branch Code 250655
627 002 190 42
EF: Quote Number/Pro Forma

DELIVERY AND COLLECTIONS

  1. Furnicare delivery/courier costs will be for the customer’s account and must be paid in full before delivery. Please retain the invoice as proof of payment.
  2. Furnicare does not deliver items on weekends and public holidays.
  3. Furnicare will be in contact with the customer if the specified period for delivery changes.
  4. Where insufficient access to the building/room during a delivery occurs and results in damage to items, it will be the customer’s responsibility.
  5. Items are only available for delivery in South Africa.
  6. In the case of collections, the customer has to supply their blankets/ropes, etc., for proper loading and tying of items.
  7. Items that have been collected by the customer, cannot be returned/exchanged.
  8. Once collected, any damage to an item is the responsibility of the customer.